Refund & Replacement Policy

Order Cancellations

Cancellation depends on whether production has started.

For ready products, cancellation may be possible before dispatch. For custom, personalised or made-to-order products, cancellation may not be possible once details are confirmed and production has started.

If you need to cancel an order, contact us as soon as possible with your order number.

Custom-Made Products

Personalised, customised or made-to-order products are made specifically using the details provided or confirmed by you.

Because of this, custom-made products are not eligible for return, exchange or refund once production has started, unless the product arrives damaged, incorrect or defective after verification.

Please check names, spelling, colours, size, quantity, photos, engraving details, phone number and delivery address carefully before placing or confirming the order.

Damaged Product

If your product arrives damaged, please contact us within 48 hours of delivery.

Share your order number and a clear video showing the damaged product and packaging. Photos may also be requested if needed for review.

Once the issue is reviewed and verified, we will guide you with the next step as per our replacement or refund policy.

Wrong or Incorrect Product

If you receive the wrong product or an incorrect item because of an error from our side, please contact us with your order number and a complete unboxing video.

A wrong-product claim can only be reviewed with a complete unboxing video so we can verify the issue properly.

Once verified, we will help with a replacement or a suitable resolution.

Refund Eligibility

A refund or replacement may be approved if the product arrives damaged, incorrect, defective, or if there is a verified order-related issue from our side.

Every request is reviewed based on the product type, order details, proof shared, issue reported, and whether the request was raised within the required timeline.

Non-Refundable Cases

Refunds or replacements may not be approved in cases such as:

• Incorrect name, spelling, colour, size or customisation details provided by the customer
• Change of mind after placing the order
• Minor colour difference due to screen settings or lighting
• Small 3D printing layer lines or minor surface variations
• Damage caused by rough handling, dropping, heat, water exposure or improper use
• Delay caused by incorrect address, wrong PIN code or unreachable phone number
• Damaged product issue reported after 48 hours of delivery
• Wrong-product claim raised without a complete unboxing video
• Missing, unclear or incomplete proof required for review

Refund Timeline

If a refund is approved, it will be processed after the issue has been reviewed and confirmed.

Refund timelines may vary depending on the payment method, bank, payment provider or platform process.

How to Raise a Request

To raise a refund or replacement request, contact us on WhatsApp with your order number, issue details, and the required proof.

For damaged products, please share a clear video within 48 hours of delivery. For wrong or incorrect products, a complete unboxing video is required.

Requests without the required proof may not be eligible for review.